Socomec Powers Up with Expereo for a Seamless Network Transformation
About Socomec
For more than a century, Socomec, a family-owned industrial group, has been designing, manufacturing and selling electrical equipment: inverters, measuring stations, energy storage, switches and automatic source switches.
With a strong expertise in critical power applications, Socomec is an innovative player in energy transition and renewable energy.
Following a review of its network infrastructure, data centers and connectivity within the APAC region, Socomec saw a chance to adopt an Internet-based networking solution which could provide the agility, performance and efficiencies the manufacturer had been looking for.
The challenge: Moving from MPLS to an IP network
The decision to move from MPLS to Internet connectivity made Socomec seek the expertise of a partner who could provide both a fully managed Internet connectivity solution and the network infrastructure visibility which gave them a clear view of their locations and network performance.
Socomec’s key priorities:
- Design, deployment and management of a low latency, high performing Internet backbone across Asia.
- Connectivity to factories in China providing secure, consistently performing service to and from the European Data Center in France.
- A solution enabling them to consolidate their partners, making it easier to manage and generate operational efficiencies.
- Operational visibility of their network estate down to site level. It also needs to be easy to use with a clear display of network performance.
- A seamless experience with their chosen partner, working with a single point of contact.
Socomec needed a partner that understood the power and capabilities of an internet network combined with a local presence in Asia to manage the complexities of identifying the right suppliers in-country that met their needs, navigating the regulations, time zones and language needed to successfully deploy and manage the solution.
The solution - A resilient, high-speed IP network with complete visibility
After an extensive review process, Socomec chose Expereo as its partner in APAC. Expereo designed an network strategy deploying cross border point-to-point connectivity with a dual path ensuring a fully diverse solution.
As a manufacturer, Socomec required a redundant diverse solution to ensure factories were connected and always operational. Expereo reviewed Socomec’s needs on a site-by-site basis. Based on this review we designed a tailored Internet-based networking solution, enabling a balance of price and quality of service for each location.
In the past with connectivity to and from China, Socomec experienced performance issues in both speed of service and connection stability. This had caused frustrations and efficiency problems with its factories in some locations. To resolve this, Expereo proposed a dual back-up DIA connection. This is a fully redundant Internet-based networking solution that connects to Socomec’s data center in Europe.
Expereo helped streamline the vendor management portfolio for Socomec utilizing their data center colocation services partners in Singapore and China. This solution helped simplify Socomec’s previously complex network of partners, enabling seamless global operations management.
For network visibility, Expereo’s network visibility platform, expereoOne, was deployed. Its single sign-on capability gave Socomec’s IT team visibility whenever they needed to evaluate network performance down to site level.
Key solutions
A Fully Diverse Internet Backbone
Expereo designed and deployed a fully redundant, diverse solution, providing cross-border, point-to-point connectivity with dual-path routes to ensure network reliability in APAC region.
Dedicated Connectivity to China
Expereo addressed performance issues by providing a dual-backup DIA connection, ensuring stable and fast communication between their China factories and their European data center.
Network Visibility with expereoOne
With the expereoOne platform, Socomec’s IT team has real-time visibility into network performance and status at a granular, site-level view which streamlined monitoring and troubleshooting.
“Socomec is a business that is fast, agile and customer experience focused, and we wanted to work with a partner that reflected that. Expereo gave us the insight to ensure we have an Internet solution that's right for our business designed on a site-by-site basis, fully managed from a single point of contact."
Laurent Grégoire, IT Manager APAC at Socomec
The Result: No more outages and secure, resilient connectivity
The seamless experience of working with a single point of contact has made the communication between teams much easier, and less complex. Having a single, experienced partner who can design, implement, transition services and support across a region has made a huge difference to Socomec’s network infrastructure and IT teams’ workload.
The ability to manage multiple languages and time zones across the region and having a single help desk team operating with global procedures has meant all situations are managed quickly and efficiently.
Socomec have found Expereo very reactive in providing quotes and ensuring internet lines are delivered promptly. They also found the guidance and insights helpful in ensuring the right solution is designed for their specific locations.
But critically, the most important benefit has been the overall quality and stability of the solution. Socomec has experienced minimal outages and seen a marked improvement in the quality of the service between China and Europe. And with expereoOne, Socomec is now able to see network performance, status of implementation and support whenever it is required.
Laurent Grégoire, IT Manager APAC, at Socomec commented: “Socomec is a business that is fast, agile and customer experience focused, and we wanted to work with a partner that reflected that. Expereo gave us the insight to ensure we have an internet solution right for our business designed on a site-by-site basis, fully managed from a single point of contact.
Key benefits:
Improved Experience
Working with Expereo has reduced the complexity of managing multiple providers, minimized outages and improved service quality between regions (especially China and Europe).
Single Point of Contact
For a seamless experience, a single point of contact manages design, implementation, service transition, and regional support, easing network management and IT team workload.
Network Visibility
expereoOne allows Socomec to track network performance and implementation status in real-time.
Multi-Language and Time-Zone Support
Expereo’s helpdesk team, operating with global procedures, ensures fast and efficient management across regions.
"Along with their expertise, expereoOne has provided us with the tools to oversee the entire network from a single screen at any given time. Having the ability to monitor the health of our international network has revolutionized the way we work and will drastically improve our services and delivery of high-quality power solutions on an international scale.”
Laurent Grégoire, IT Manager APAC at Socomec
Ready to simplify your global connectivity and drive real business impact?
Struggling with network complexity, performance issues, or visibility gaps? Expereo helps global enterprises like Socomec take control of their connectivity.
We create tailored, high-performance solutions designed for agility, security, and seamless operations. We make sure your business stays connected—anywhere in the world. All with our fully managed Internet solutions, dual-path redundancy, and real-time network insights via expereoOne, .
Get in touch with our experts today to see how we can optimize your network for the future.